Black Opulence Shop

A custom order is a request made by a customer for a product that is tailored to their specific preferences, requirements, or specifications. Unlike standard items that are mass-produced, custom orders may involve unique designs, materials, sizes, or functionalities to meet the individual needs of the customer. This process often requires collaboration between the customer and the provider to ensure that the final product aligns with the customer's vision.

At Black Opulence, we take great pride in crafting exquisite custom items that reflect your unique vision. As such, we wish to be transparent about our return policy to ensure a fair and enjoyable experience for all our cherished customers. **Final Sale for Custom Creations:** Please note, all custom orders are final. We believe in the one-of-a-kind nature of our pieces, so we do not accept returns or issue refunds, except in the rare case of manufacturing defects. **Addressing Defective Items:** In the unlikely event that you receive a defective item, we invite you to reach out to us within 3 days of receipt. Your satisfaction is our utmost priority. Kindly provide a detailed description of the defect accompanied by photographs to assist us in evaluating the issue. **How to Reach Us:** To report a defect, please complete the return form on our website, ensuring you include photographs and proof of purchase. Once your request is received, our team will promptly guide you through the resolution process, committed to ensuring your experience with us remains nothing short of positive. Thank you for your understanding and your unwavering support of Black Opulence! We are truly grateful for your business and remain devoted to delivering custom creations that not only meet but exceed your expectations.